India’s largest luxury car manufacturer Mercedes-Benz today, reiterated its focus and commitment towards customer service by inaugurating two state-of-the-art service facilities in one day in New Delhi. Both the world-class service facilities are built in partnership with Silver Arrows, who have been associated with Mercedes-Benz for seven years. With this, Mercedes-Benz continues to have the highest network reach of 97 outlets in 47 cities across India. The service facilities were inaugurated by Martin Schwenk, Managing Director & CEO, Mercedes-Benz India and Tushar Kumar, Executive Director and CEO, Silver Arrows.
Key Highlights:
· Mercedes-Benz now strengthens its footprint in Delhi NCR with 12 outlets and 25 outlets in North India
· Both the service facilities from Silver Arrows are built with an investment of approx. INR 11 crores
· Silver Arrows has a total of five outlets spread across Noida, Ghaziabad and Delhi
· One of the facilities is dedicated for Body & Paint (B&P) jobs whereas the other one will focus on Preventive Maintenance and General Repairs (PMGR)
· Body & Paint facility: Investment of approx. 5.5 crores | Built in 8 months | Spread across 23,101 sq. ft. | Over 20 professionally trained staff |10 service bays | Services up to 125 cars a month
· Preventive Maintenance and General Repair facility: Investment of approx. 5.5 crores | Spread across 21,111 sq. ft. | Over 30 trained staff | Built in short span of 8 months | 11 service bays | Services over 400 cars a month
· The PMGR facility is also equipped with ‘Premier Express Bay’ where periodic maintenance activities can be completed in straight 140 mins
· Both the world-class service facilities by Silver Arrows together can service over 7500 cars per year
· Both the facilities are perfect mix of luxury, craftsmanship and functionality and in line with the global standards of Mercedes-Benz
· In-house Café Mercedes has been installed for our customers to enjoy their favorite beverage as they await their three-pointed Star | The service facility is also equipped with exquisite Mercedes-Benz merchandise and accessories for the brand enthusiasts
· Both the service facilities are appointed with elements of Digital Service Drive to ensure convenience to the customers
· The facilities will act as a touch point for an array of customer service products including MB car care products along with service packages
· The new workshops will cater to the growing customer base of West Delhi and surrounding areas
· Both the world-class service facilities are an outcome of Mercedes-Benz’s ‘Go to Customer’ strategy which aims to get closer to the customers
· Silver Arrows has also been featured as India’s best place to work by the prestigious Great Place to Work in 2018
· Mercedes-Benz received no. 1 rank by the prestigious J.D. Power in both Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) with 903 points each in the year 2018