Royal Enfield has come up with a really catchy and intriguing concept of Road Side Assistance (RSA) program which will enable the bikers to avail their repair services in case of any emergency. The current program provides a comprehensive coverage for the bike under repair.
The Road Side Assistance (RSA) comes free of cost for the newly purchased owners whereas comparatively older customers need to pay a very meagre amount in-order to avail this service. This can be attributed from the fact that Royal Enfield bikes are the most preferred by the long distance riders and this program will be extremely helpful for them.
All the models of Royal Enfield are covered under this program. Under this unique program the company gives coverage in-case of breakdown, flat tyre, accident and battery drainage. The facility of on-site repairs if possible and free towing services if vehicle is completely immobile are few of the highlights of this scheme. Another of the program’s highlight being that they provide up-to 5 Liters of fuel if the rider runs out of fuel, although charges for the fuel are to borne by the rider himself.
This initiative puts Royal Enfield in the good books of most of the riders across India where the company is fast gaining into one of the major players in the 2-wheeler segment. The growth rate of the company has only seen the upward curve for quite some time and this program will certainly help them enhance their reputation.
Royal Enfield currently stands at No. 3 in JD power rankings for Customer Satisfaction behind TVS & Suzuki and this initiative could help to increase rankings.
Key pointers from the Royal Enfield RSA Program
- Support for Out of Fuel, Locked out, Breakdown, Towing, Punctures, Battery trouble and Medical support
- Bike to be transported to nearest RE workshop incase the motorcycle cannot be repaired on the spot
- Free transportation upto 100 kms
- Royal Enfield to bear costs pertaining to technician’s travel and labour
- Spare parts costs have to be borne by the owner
- Toll free number for RE RSA – 1800 210 0007
